At a professional conference co-organized by Bee Wise and Ingram Micro Hungary, we showcased how Azure AI can revolutionize the categorization of service tickets in facility operations.

🔧 The Challenge:
Processing hundreds of thousands of service requests quickly, accurately, and consistently — replacing manual effort with artificial intelligence.

💡 The Solution:
Leveraging Azure AI Foundry and OpenAI technologies, we developed a fine-tuned model that:
Categorized 500,000+ service tickets
Achieved over 90% accuracy
Delivered 30% faster processing
Was fully integrated into the Bee Wise FM system

📈 The Result:
Fewer returned tickets, improved customer experience, and a scalable, adaptive system that provides real support to facility management teams.
Real impact – real value creation.

Thank you to all participants for joining us on the journey toward the future!